Shipping policy

 

We aim to deliver your gear safely and efficiently so you can focus on what matters: diving. The following outlines our shipping process, timelines, rates, and important conditions for both domestic and international orders.

1. Order Processing

  • All orders are processed within 1–5 business days.

  • During periods of high order volume (e.g. EOFY sale, Christmas), dispatch times may be extended.

  • If we anticipate a significant delay, you will be notified via email or phone.

  • Custom orders (such as configured dive systems or branded gear) may require additional lead time.

2. Shipping Rates & Delivery Times

Within Australia

  • Standard Shipping (3–7 business days): Calculated at checkout

  • Express Shipping (1–3 business days): Calculated at checkout

  • Free Shipping: Available on orders over AUD $299 (standard shipping only, within Australia)

📦 Delivery estimates apply from the time of dispatch, not the time of order placement.

International Shipping

We currently offer international shipping to select regions.
For shipping availability, rates, and estimated delivery times, please contact us at:
📧 info@simpledive.com.au

3. Customs, Duties & Taxes (International Orders)

  • Buyers are responsible for all international customs duties, taxes, tariffs, and brokerage fees.

  • These charges are not included in the item price or shipping cost and may be collected upon delivery.

  • Simple Dive is not liable for delays caused by customs processing in your country.

4. Shipment Confirmation & Tracking

  • A shipping confirmation email with a tracking number will be sent once your order is dispatched.

  • Tracking numbers are typically activated within 24 hours.

  • You can monitor your shipment’s progress via the carrier’s online tracking portal.

5. Damaged or Lost Shipments

We take care to package all orders securely. However:

  • Simple Dive is not liable for any damage or loss during transit.

  • If your package arrives damaged, please:

    1. Take clear photos of the packaging and the product,

    2. Retain all packaging materials,

    3. Lodge a claim with the courier directly.

  • For assistance, please notify us within 48 hours of delivery.

6. PO Boxes & Delivery Restrictions

  • Standard shipping may be delivered to PO Boxes or Parcel Lockers within Australia.

  • Express shipping requires a physical address.

7. Questions?

We’re here to help. For any shipping enquiries, please contact:

📧 info@simpledive.com.au
📍 21 Indra Road, Blackburn South, VIC 3130, Australia